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Frequently Asked Questions

Last updated: Oct 10, 2024

All surveys on Freegem are secure. Any information you provide in the surveys is kept anonymous, and the survey providers implement numerous measures to guarantee the safety of the surveys. We do not have access to the details you enter, as only the survey administrators can view and manage this information.

Getting started with Freegem is simple and quick! You can register by entering your email or by using your Google or Steam account. Once registered, navigate to the "Earn" page where you’ll find a variety of tasks to complete. Just pick the offers you wish to take on to begin.

Gems serve as the currency within Freegem, reflecting your account balance. They can also be represented in U.S. dollars, where 1000 Gems equate to $1.00.

Please refrain from advertising or spamming, including sharing referral links. Stick to English in the chat, except in designated language channels. Avoid harassment, insults, or provocation towards others. Do not share inappropriate links, and please do not beg or solicit money. Violating these chat guidelines could lead to your account being muted or even suspended temporarily or permanently.

Freegem is an online platform that allows you to earn money by using applications and participating in surveys. We collaborate with top market research firms and apps to facilitate your online earning experience. Gems you earn on Freegem can be redeemed for PayPal credits, cryptocurrency, gift cards, and more.

Freegem partners with leading market research firms to provide our users with a comprehensive array of offers and surveys. We act as a mediator, enabling you to earn money online effortlessly.

To maximize your gem earnings, we recommend focusing on our "Featured Offers" which provide substantial rewards. Visit the "Offers" page, where you can explore numerous offers to complete. Choose the ones that interest you to get started.

Surveys can be completed on both your PC and mobile devices. Simply head over to our "Earn" page to find all available survey providers.

You might have been disqualified from completing a survey. Some offer walls still provide a few Gems for your efforts, even if you don't qualify.

Several factors could result in no Gems being awarded. You may have been disqualified during the survey. If a survey was incorrectly configured, it may affect payment. Additionally, payouts might be delayed. Check your transaction history, and if you still haven't received your Gems, reach out to the support team of the offer wall.

Certain tasks may be automatically held based on various criteria like account status and task value. However, you can provide proof of completion through our live support to expedite the release of your hold.

To withdraw your Gems, navigate to the "Cashout" section in your account dashboard. From there, select your preferred withdrawal method, enter the required information, and confirm your withdrawal. Please ensure that your account is verified to facilitate the process.

Withdrawal times vary depending on the method chosen. Typically, e-wallet withdrawals are processed within 24 hours, while bank transfers may take up to 3-5 business days. You can check the status of your withdrawal in the "Profile" section.

Your voucher codes can be found in the "Vouchers" section of your account. If you have received promotional codes through email or notifications, you can also view them in your inbox or notifications panel.

To get verified, you need to complete the verification process in your account settings. This usually involves providing personal information and uploading necessary documents such as a government-issued ID and proof of address. Once submitted, our team will review your application, and you will be notified of the status via email.

A negative balance usually indicates that you have incurred fees or penalties that exceed your available balance. This could be due to recent transactions, withdrawals, or account maintenance fees. To resolve this, please review your transaction history and ensure that your account is in good standing.

Typically, having multiple accounts is against our policy as it can lead to unfair advantages and disrupt the integrity of our platform. If you have specific circumstances that require multiple accounts, please contact our support team for clarification and approval.

Running surveys on behalf of other users is generally prohibited. Each user must complete surveys using their own account to ensure accurate and fair results. Violating this policy may result in account suspension or termination.

Using VPNs is not allowed as it can lead to account verification issues and potential abuse of our platform. We recommend accessing our services from your original IP address to avoid any complications.
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0 Online

SilentWraith
2
SilentWraith
12:04 PM Hello .. I want to know how much Time need you 1st payment....@admin
SilentWraith
2
SilentWraith
04:13 PM I was submitted my 1st withdrawal 3h ago but it's still pending 😌
lanazxzz
1
lanazxzz
11:37 PM My withdrawal request has been pending for 5 hours and it is not more than $0.25😪😪😪
Ayfer Kaya
1
Ayfer Kaya
02:02 AM Çekim yapmak için kaç puan gerekir
Ayfer Kaya
1
Ayfer Kaya
02:09 AM Paramı çekemiyorum
Qmarshms
1
Qmarshms
03:40 AM السلام عليكم اي حين يتم صرف الدفعة الاولة
Qmarshms
1
Qmarshms
06:00 PM @Jack95 لوسمحت اي حين يتم الدفع الولة
Fikirmdn27
1
Fikirmdn27
11:14 PM Scammmm kontol
Jack95
11
Jack95 Admin
11:22 AM @Fikirmdn27 Your payment has been processed why are you saying we are a scam
Masterzz
34
Masterzz
05:51 AM Jack check my pending offer
SilentWraith
1
SilentWraith
12:26 PM Hi
13371337
2
13371337
06:35 AM Hi
13371337
2
13371337
03:23 PM Withdraw 9 Hours …
13371337
2
13371337
06:51 PM 11 Hours….
13371337
2
13371337
09:07 AM One day for wd is Hard
Cynthiara
1
Cynthiara
03:11 PM I am waiting for my litecoin
Bee4726
2
Bee4726
08:27 PM Hello
Bee4726
2
Bee4726
08:29 PM How long does it take for my withdrawal to be approved
13371337
2
13371337
09:31 PM I dont know im waiting 2 days now
Jack95
11
Jack95 Admin
08:17 AM @Bee4726 Please check the email we sent you. There was a problem with your paypal account so the payment could not be processed.
Jack95
11
Jack95 Admin
08:17 AM @13371337 Payments have been processed
13371337
2
13371337
06:11 PM Thanks
Jack95
11
Jack95 Admin
11:15 AM @Bee4726 Please check the email we sent you. There was a problem with your paypal account so the payment could not be processed.
Masterzz
34
Masterzz
12:52 PM Jack check my pending offer
Bee4726
2
Bee4726
12:51 AM I received it. Thank you
Yrike99
39
Yrike99
07:34 AM @Jack95 how are you Mr. , withdrawal up?
Jack95
11
Jack95 Admin
02:32 PM @Masterzz ok
Jack95
11
Jack95 Admin
02:32 PM @Yrike99 paid
Sorayo
2
Sorayo
03:36 PM Hello I requested my withdrawal 21 hours ago but still in processing how long should I wait please
Sorayo
2
Sorayo
03:55 PM Hello can you please pay me
Sorayo
2
Sorayo
04:46 PM I requested a withdrawal of 1349 gems yesterday, still 22 hours passed nothing, how long will it take for cashout in freegem.co?
Sorayo
2
Sorayo
09:01 AM What type of gpt site is this how can you hold withdrawal for more than 24 hours?
Sorayo
2
Sorayo
09:04 AM You guys are clearly limiting and discouraging us from using this website
Sorayo
2
Sorayo
09:06 AM After you west our time on games we have to beg to get our money? Is this fair? Freecash, coinpayu, sent payment with minutes in some instances second
Sorayo
2
Sorayo
05:41 PM Is this site even working
Sorayo
2
Sorayo
06:25 PM Two day I haven't received my withdrawal
Sorayo
2
Sorayo
06:25 PM Two day I haven't received my withdrawal
Jack95
11
Jack95 Admin
02:14 PM @Sorayo Paid
Jack95
11
Jack95 Admin
02:14 PM @Masterzz We have approved your offer.
Masterzz
34
Masterzz
04:19 PM Thank you
Masterzz
34
Masterzz
02:47 PM Bro,been 2 days and no withdraw
Jack95
11
Jack95 Admin
03:23 PM @Masterzz Paid
Yrike99
39
Yrike99
12:53 AM @Jack95 amino how are you
Yrike99
39
Yrike99
12:53 AM Amigo
Yrike99
39
Yrike99
01:07 PM @Jack95 were are you
Yrike99
39
Yrike99
05:44 PM @Jack95 how are you bro
Yrike99
39
Yrike99
09:48 AM We'll probably have to wait until Monday. Jack seems to have abandoned the site.
Yrike99
39
Yrike99
10:34 PM ???
Yrike99
39
Yrike99
12:57 PM Working?
Yrike99
39
Yrike99
12:57 PM Hey
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